Terms and Conditions
Effective Date: August 6, 2025
Operated by: GreenGoods Co., Ltd. (Republic of Korea)
Local Entity: The Green Company Limited (Lao PDR)
1. Acceptance of Terms
By accessing and using this website, you agree to be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Products and Orders
We sell fresh food products including eggs, dairy, and poultry. Orders can be placed through our website or official messaging channels such as WhatsApp.
- All product prices are listed in USD or LAK and are subject to change without prior notice.
- Orders are confirmed only after successful payment or valid confirmation through our ordering system.
3. Delivery Policy
We deliver fresh products to specific areas as announced on our platform. Orders received before the daily cut-off time will be included in same-day delivery when possible.
- Delivery delays may occur due to traffic, weather, or unforeseen circumstances.
- Customers must ensure someone is available to receive the order at the designated time.
4. Return and Refund Policy
Due to the perishable nature of our products, all sales are final. We do not accept returns or issue refunds unless:
- The product arrives damaged, spoiled, or in unacceptable condition.
- Proof of issue is submitted via photo within 24 hours of delivery.
We are not responsible for damage caused by mishandling, incorrect storage after delivery, or change of mind by the customer.
5. Use of Website
- You agree not to misuse or disrupt the functionality of our website or services.
- All content, trademarks, and media are the property of GreenGoods Co., Ltd. or The Green Company Limited.
6. User Accounts
Currently, we do not require user login for purchases. However, login-based features may be introduced in the future. In that case:
- Users will be responsible for maintaining the confidentiality of their login credentials.
- Users must provide accurate and current information.
7. Email Communications
We may collect your email address for order confirmation, support, or marketing communications. You may unsubscribe from promotional emails at any time.
8. Limitation of Liability
We shall not be held liable for any indirect, incidental, or consequential damages resulting from your use of our services, including delivery delays, website errors, or external service failures.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Lao People’s Democratic Republic and the Republic of Korea where applicable.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us: